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Frequently asked questions (FAQ)
We ship your desired items with UPS. Shipping is free of charge for you.
Your desired items will be with you 3-5 working days after your order.
Returns are free of charge. You can return any item ordered on ‘habsburg.co.at’ to our logistics partner (ITG Austria GmbH, Kammer 35, 4974 Reichersberg, Austria) within 14 days of the delivery date using the UPS consignment number provided during the ordering process.
The items must be returned in their original condition and, if possible, in their original packaging.
You will receive a separate e-mail with the dispatch confirmation. This e-mail contains the UPS tracking number.
With the help of this number, you can track the order directly with the respective shipping service provider. This also works for guest orders (please do not delete this email until you have received the parcel).
To make your purchase in the Habsburg online shop as convenient and secure as possible, we offer various payment methods.
• Credit card (Mastercard, VISA, AmericanExpress, UnionPay)
• PayPal, Apple Pay, Google Pay
• eps Bank transfer
• Purchase on account (via Klarna)
Please note that the listed payment methods are not available in every country.
To guarantee the best possible protection of your data, your credit card information is transmitted in encrypted form and is not stored by us.
Our payment system is also certified according to the 3-D Secure / Verified by Visa / American Express Safekey procedure, which protects your credit card data with a security code.
Your credit card will be charged when the order is dispatched. Your PayPal account will be debited immediately after the order has been finalised. The invoice from Klarna is due 14 days after receipt of the order.
Delivery is currently possible within the EU. Other countries are currently under construction. If you are in another country and would like to purchase Habsburg products, please use the Store Finder to find your nearest shop.
Setting up a customer account has many advantages for you: delivery address management, invoice address management, exclusive offers, archiving of your orders, retrieval of shipment tracking and invoices at any time.
With a guest order you do not create a customer account on Habsburg.co.at and forego the advantages of a customer account.